Privacy Policy

Last updated: 09/09/2025

This Privacy Policy explains how CX Polish (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from cxpolish.com (the “Site”), use our services, or otherwise interact with us (collectively, the “Services”).

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use or access our Services.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other business reasons. When we do, we will post the updated policy on this page, update the “Last updated” date above, and take any other steps required by law.

Information We Collect

The type of personal information we collect depends on how you interact with us. “Personal information” means information that identifies, relates to, or could reasonably be linked with you.

Information You Provide to Us

  • Contact details: name, address, phone number, email.

  • Order details: billing and shipping information, payment confirmation, order history.

  • Account details: username, password, security questions.

  • Shopping activity: items viewed, added to cart, or saved to wishlist.

  • Customer support: details you share in communications with us.

Some features may require you to provide personal information. If you choose not to, you may not be able to use those features.

Information Collected Automatically

When you use our Services, we automatically collect certain data (“Usage Data”), such as:

  • Device and browser information

  • IP address and network details

  • How you interact with the Site, your account, and our emails

We use cookies, pixels, and similar technologies (“Cookies”) to collect this information. See the Cookies section below for more details.

Information from Third Parties

We may receive information from:

  • Vendors and service providers (e.g., Shopify, shipping partners, payment processors)

  • Marketing and analytics partners who help us run ads or measure performance

  • Tracking technologies (e.g., pixels, SDKs, cookies)

Any data we obtain from third parties is handled in line with this Privacy Policy.

How We Use Personal Information

We use your information for purposes including:

  • Providing products and services

    • Process payments and fulfill orders

    • Send order confirmations, shipping updates, and account notifications

    • Manage your account and preferences

    • Handle returns and exchanges

    • Enable product reviews

  • Marketing and advertising

    • Send promotional emails, texts, or mail

    • Show relevant ads on our Site and other websites

  • Security and fraud prevention

    • Detect, investigate, and respond to suspicious or fraudulent activity

    • Protect accounts and enforce our terms

  • Customer support and communication

    • Respond to your questions

    • Improve our Services and customer experience

Cookies

Like most websites, we use Cookies to:

  • Remember preferences and improve your experience

  • Run analytics and measure interactions

  • Support advertising and marketing

For Shopify-related cookies, see Shopify’s Cookie Policy.

You can manage cookies through your browser settings. Blocking cookies may limit functionality or affect how our Services work.

How We Share Personal Information

We may share your personal information in these situations:

  • With vendors and service providers (e.g., IT, shipping, fulfillment, payment processing, analytics, customer support).

  • With business and marketing partners, such as Shopify.

  • With your consent, such as when connecting through social media widgets or integrations.

  • Within our business group or affiliates.

  • For legal or business reasons, including mergers, acquisitions, bankruptcy, legal obligations, enforcement of terms, or protection of rights.

In the past 12 months, we have disclosed:

  • Identifiers (contact and account details)

  • Commercial information (orders, shopping activity, customer support)

  • Internet/network activity (usage data)

We do not sell or share sensitive personal information for profiling purposes.

User-Generated Content

If you post reviews or other content in public areas of the Services, that information is public. We cannot guarantee its privacy, nor control how others may use it.

Third-Party Links

Our Site may link to third-party websites. We are not responsible for their privacy or security practices. Please review their policies before sharing your information.

Children’s Data

Our Services are not directed at children, and we do not knowingly collect data from children under 16. If we learn we have, we will delete it.

Security and Retention

We use reasonable safeguards to protect your information but cannot guarantee absolute security.

We retain personal information as long as necessary to:

  • Provide our Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

Your Rights

Depending on where you live, you may have rights such as:

  • Access/Know – request a copy of your personal information.

  • Delete – ask us to erase your data.

  • Correct – update inaccurate information.

  • Portability – receive a copy of your data in portable format.

  • Restrict processing – limit how we use your information.

  • Withdraw consent – where processing relies on your consent.

  • Appeal – challenge a denied request.

You can also manage communication preferences by using the unsubscribe link in our marketing emails.

We may need to verify your identity before processing your request. You may designate an authorized agent to act on your behalf with proof of authorization.

We will not discriminate against you for exercising these rights.

Complaints

If you have concerns about our privacy practices, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Users

Your information may be transferred, stored, or processed outside of your country, including in the United States. Where required, we rely on legal mechanisms such as Standard Contractual Clauses for international transfers.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

CX Media LLC
84 W BROADWAY STE 200
DERRY, NH 03038
Email: hello@cxpolish.com